- Is AWAY Spa Edinburgh open to non-residents and visitors? Yes, the AWAY Spa Edinburgh is open to guests of W Edinburgh and non-residents.
- Do I need a reservation for an appointment? Walk-in appointments are welcome; however, guests are encouraged to make arrangements in advance. All reservations must be secured with a credit card. To schedule your appointment(s), please call our spa desk at +44 131 287 1455.
- Can I access the facilities if I am not having a treatment? The Elements Suite must be booked in advance. It is £60 per person for 60 minutes, please call our spa desk for more information and reservations at +44 131 287 1455.
- How many people can I book the Elements Suite for? The Elements Suite can be booked for up to a maximum of 6 people.
- Where is the AWAY Spa located in the hotel? The AWAY spa is located on the 5th floor of the Ribbon Building.
- Where is the FIT Gym located in the hotel? The FIT Gym is located on the 5th floor of the Quarter House.
- What is your age policy? We offer body and massage treatments to those aged18 and above, facial services to those aged 16 and above, whilst those under 16 are welcome to experience our Beauty Bar services (subject to limitations and parental supervision). Access to FIT is prohibited to those under 16 years of age and requires parental supervision for those under 18 years of age.
- Do you have facilities? We have our private Element Suite, which is £60 for 60 minutes. It includes a jacuzzi, infrared sauna, and experience shower, and accommodates a maximum of 6 people.
- When you have a treatment, are the facilities included? No.
- Do you have changing rooms? No, our individual treatment rooms are designed with bathrooms and showers and are spacious enough for you to take your time to get changed.
- Do you have a relaxation area? No, but we have our spa reception area where you are welcome to arrive 15 minutes prior to your spa treatments and relax.
- How far in advance should I book the Element Suite? During non-peak season, we recommend booking at least 2 weeks prior to your desired date.
- Can I have alcohol in the Element Suite? No.
- What amenities are provided in the Element Suite? Dyson hairdryers, straighteners, shower caps, combs, hairspray, hair gel, and deodorants.